help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

almost 20 kms but only done over 400 steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2016 23:22

‎05-15-2016 23:22

Why does it say I have done almost 20 kms for the day but I have only done about 4000 steps. I can't change my stride distance from 67 cm and I don't have access to a computer to change it there.
Best Answer
0 Votes
2 REPLIES 2

‎05-15-2016 23:56

‎05-15-2016 23:56

Can you access the Internet from your phone? If so, go to the FitBit website, rather than the app, and change your stride length that way.

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

Best Answer

‎05-19-2016 05:36

In response to Hilary55

‎05-19-2016 05:36

@Hippypippa I think your stride length sound normal (around 2 ft). Could it be that you have logged an activity? Check your records to see if this is the case. Also try syncing your tracker again to see if this correct any issue. You could also change your stride length following @Hilary55 suggestion.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes