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fitbit app crashes

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‎07-09-2018 01:01

‎07-09-2018 01:01

Since a day my fitbit app which is runninc on an samsung S6 crashes constantly when I start it. It does not synchronize. The screen gets frozen and after about 10seconds it crashes.

Do you have any suggestions?

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3 REPLIES 3

‎07-09-2018 01:25

‎07-09-2018 01:25

First step I would recommend is to clear the cache, then eventually proceed uninstalling and reinstalling.

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‎07-09-2018 01:32

In response to Giampi71

‎07-09-2018 01:32

Thank you for your suggestion. Which cache? And how do I clear it?

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‎07-09-2018 20:54

In response to zehnderandy

‎07-09-2018 20:54

You should enter in settings/apps and clicking on fitbit app and find a cache button.Sorry I can't be more precise as I use stock Android and the Android version used in Samsung phones is very customized.

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