fitbit blaze not displaying graphs correctly

[sugarrat]

when i view my activity for for fitbit blaze on  my smart phone i am seeing some weird stuff .  

it seams to be tracking step . distance floors correctly.  When i view progress and look at the hourly gragh   the first time i view the status is show the bar at the correct hourly status .   then when it updates  all i see is 20 steps at midnight.   The total steps seam ok but the graphs are wrong.  it has worked ok till today I tried all the simple stuff reboot blaze phone ect 

thanks in advance

[SunsetRunner]

Hi @sugarrat

Have moved this thread from the Blaze to the Android App section to increase the chance of getting a solution.

Your post will get more attention here.

[sugarrat]

android

[sugarrat]

android

[CindyFitbit]

Hey there @sugarrat, a warm welcome! That's weird, have this issue persisted? Since you mentioned you are using the Fitbit app for Android, have you noticed if your graph on the online dashboard is showing properly?

Thanks for your help @SunsetRunner! 

Hope to hear from you soon!

[sugarrat]

It also orrcured when i used the online graphing.   it happened for 4 days or so.    I called fitbit and talked to tech support.        I am not sure if fitbit tech support found something but it started working about 24 hours after i talked to them and has not acted up since.  It they found something they never followed up with me.   I am glad it is working.  

[SolangeE]

Hey there, @sugarrat! Thanks for the updates! Hmmm..that is very weird, but I'm glad it is working now. Customer Support is always willing to help!  

I hope to see you around a little more, take a look at our cool Discussion boards and share your experience with us! 

[SunsetRunner]

Wishing a wonderful day 

[SolangeE]

Aw! Thanks, the same to you! Enjoy my friend, @SunsetRunner!

[SunsetRunner]

[SolangeE]

@SunsetRunner