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fitbit won't sync

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‎01-14-2016 07:46

‎01-14-2016 07:46

My 3 week old fitbit will not sync anymore. Did Fitbit do an update on Tuesday evening (UK)? That was the last time it synced. I have tried on my phone and 2 tablets, have also reinstalled the app and made sure i had wifi, bluetooth and location services switched on. Any help out there?
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2 REPLIES 2

‎01-14-2016 09:14

‎01-14-2016 09:14

Awesome troubleshooting @manxmaggie

 

If not already done, feel free restarting the tracker:

 

Restart the tracker

 

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

 

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‎01-14-2016 14:18

In response to SunsetRunner

‎01-14-2016 14:18

Thank you for your help. My fitbit arrived in a small ziplock bag with no instructions.  We have just worked out how to reset it and all appears well for now.
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