help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2016 07:46

‎01-14-2016 07:46

My 3 week old fitbit will not sync anymore. Did Fitbit do an update on Tuesday evening (UK)? That was the last time it synced. I have tried on my phone and 2 tablets, have also reinstalled the app and made sure i had wifi, bluetooth and location services switched on. Any help out there?
Best Answer
2 REPLIES 2

‎01-14-2016 09:14

‎01-14-2016 09:14

Awesome troubleshooting @manxmaggie

 

If not already done, feel free restarting the tracker:

 

Restart the tracker

 

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

 

Best Answer
0 Votes

‎01-14-2016 14:18

In response to SunsetRunner

‎01-14-2016 14:18

Thank you for your help. My fitbit arrived in a small ziplock bag with no instructions.  We have just worked out how to reset it and all appears well for now.
Best Answer