inaccurate recording of stairs

[cmj3]

Sets of stairs show up on my dashboard that didn't do. Went for a run this morning and when I synced I had 10 stairs recorded. My route was pretty flat with no real incline

[HeydyF · Accepted solution]

Hi @cmj3, thanks for stopping by! Let me explain you, your Charge HR uses an altimeter to detect when you are going up or down in elevation. One floor is registered when you climbed about 10 feet.  

Sometimes your Charge HR may give you credit for extra floors because it detects pressure changes unrelated to elevation gains, such as gust of wind, weather changes or even opening a door. In my personal experience, I can tell you that my Charge HR also counts some extra floors when I'm running on a flat route as well because most of those times I'm running against the tide and of course the amount of floors increases when I'm running uphill. 

So I believe that get around 10 floors is an acceptable amount considering the way your Charge HR works. 

I hope this clarifies your concern. Let me know if you have additional questions. 

[Hooverel]

Is there a way to go back and edit the stairs climbed stats in the app?  I was at an amusement park today, and recorded 44 flights when I only did about 3.

[HeydyF]

Hey hey hey @Hooverel, welcome to the Community!  Oh that sounds funny and also, that was the reason why your Fitbit recorded so many steps. Let me explain you that your Fitbit picks floors via a device called an altimeter. This will track elevation changes in conjunction with steps; and provided the 10' elevation threshold is met, a floor should register. Your Fitbit figures out elevation changes by monitoring barometric pressure. But here's the problem - in day-to-day life, there are inevitably factors other than elevation changes that can cause the barometric pressure to drop or rise. For example, walking outdoors on a windy or stormy day will cause your Fitbit to register floors when there were none. Now, if you would like to negate that data, because it wasn't earned by actually climbing floors, I suggest you to try the following: 

1. Log into your fitbit.com dashboard.
2. At the top of the screen click Log > Activity.
3. Find the data you want to negate by selecting a date range.
4. In the activity menu, type in "Driving" and enter the duration and start time.
5. Click Log Activity. Your steps, floors, and calories burned will decrease for the time period you specified.

If you have further questions, let me know! 

[Sheilaliz]

I have the opposite problem where it isn't recording stairs climbed at all most of the time. How can I correct this please?

[HeydyF]

Hey @Sheilaliz, how are you today? I'd like you to take into consideration the following explanation about how Fitbit trackers record floors. 

Fitbit devices that count floors have an altimeter sensor that can detect when you're going up or down in elevation. Your device registers one floor when you climb about 10 feet at one time. It does not register floors when you go down. They do not count the elevation gains simulated from a StairMaster, inclined treadmill, or other stationary exercise equipment. Your device uses changes in barometric pressure to detect elevation change, and therefore requires that you physically change elevation in order to properly record floors.

If you are meeting these requirements but your tracker still not recording your floors accurately, try to restart it by following the steps in this post and let me know how it goes! 

I'll be around! 

[Sheilaliz]

For the last two days, my ChargeHR isn't synchronising with my phone or tablet so I tried following the steps you suggested to reset my tracker. Unfortunately it didn't work :-(I will try again in the morning so hope I will be successful thenSheila

Sent from Yahoo Mail on Android

[HeydyF]

Hey @Sheilaliz, it is cool to see you around more often! I appreciate you have taken the time to restart your Charge HR to make it sync. Since the issue persists and beside restarting your Charge HR, I suggest you to try the following: 

- Reboot the Bluetooth on your phone 

- Reboot your phone 

- Log out/log into your Fitbit account 

- Make sure the "All day sync" is ON

- If by any chance you can try with a computer or another compatible device, It'll be awesome. 

Let me know if that works! 

[Sheilaliz]

After attempting to reset it late last night, it didn't appear to have worked.
But on looking again this morning, it had; must have been a delayed start as it certainly
wasn't showing last night that the reset had worked.
Thanks for your help again,
Sheila

[HeydyF]

Hey @Sheilaliz, thanks for your reply!  Oh! Sounds pretty good that your Charge 2 is working fine again. If you have further questions or comments, let me know. I'll be glad to assisting you. 

[Joselle]

Hello, I read this article, my fitbit charge 3 counts 50 to 60 stairs A Day, and believe me, I only take 2 or 3 stairs A Day. What can i do about this? By the way, this is something of the last 10 days or so, before everything was normal. 

[Sheilaliz]

I have the opposite problem in that it doesn't record the number of times I go upstairs in a day

[HeydyF]

Hey @Joselle, it is great to see new faces around! If your Charge 3 is tracking so many extra floors that you are actually not climbing, please keep in mind that your Fitbit detects floors using an altimeter, which is a sensor that calculates altitude based on atmospheric pressure. Though your device is designed to look for pressure changes based on elevation gains, pressure changes due to other causes—such as a gust of wind, a weather change, or opening a door—can occasionally cause your device to register an extra floor or two. Another factor is floor height. Your device registers one floor when you’ve gone up about ten feet, which is the average between residential and commercial floor heights. If you climb long staircases you may find that the device's floor count doesn’t match how many floors you’ve gone up since the staircase was taller than ten feet.

If this is not the case, then please try to restart your Charge 3. Just follow the instructions in this help article to do so. 

Hey @Sheilaliz, I hope you are doin' fine! If your Charge 3 is not tracking floors, please take into consideration the info that I posted above about how the Fitbit devices track floors. Your device registers one floor when you’ve gone up about ten feet, which is the average between residential and commercial floor heights. If you climb long staircases you may find that the device's floor count doesn’t match how many floors you’ve gone up since the staircase was taller than ten feet.

Let me know how it goes guys!