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inspire not turning on

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‎05-18-2020 16:26 - last edited on ‎05-20-2020 20:52 by Fitbit Moderator

‎05-18-2020 16:26 - last edited on ‎05-20-2020 20:52 by Fitbit Moderator

My new Inspire fitbit suddenly has a dark screen. It still counts steps, but I want to see the clock. What should I do?

 

Moderator edit: Subject for clarity 

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‎05-21-2020 07:52

In response to RicardoFitbit

‎05-21-2020 07:52

Thank you for responding. It did vibrate when I put it on the charger. Also when I pushed the start button, but the screen remained black. HOWEVER, at some point the next day the display came back on. Just hope it does not happen again. Thank youShirleySent from my U.S. Cellular® Smartphone

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3 REPLIES 3

‎05-20-2020 20:51

‎05-20-2020 20:51

Hi @shirley.linder, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if your device vibrates when you connect it into the charging cable or is it completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎05-21-2020 07:52

In response to RicardoFitbit

‎05-21-2020 07:52

Thank you for responding. It did vibrate when I put it on the charger. Also when I pushed the start button, but the screen remained black. HOWEVER, at some point the next day the display came back on. Just hope it does not happen again. Thank youShirleySent from my U.S. Cellular® Smartphone
Best Answer

‎05-22-2020 12:06

In response to shirley.linder

‎05-22-2020 12:06

You're welcome @shirley.linder, your reply is also appreciated.

 

I'm happy to know that the issue was resolved and that the screen of your Inspire is working as the way it was designed. Please do not hesitate to contact me back if you experience the same issue or if you require further assistance with anything else. I'll be here if have any additional questions.

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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