loss of all my data

[wpqs]

I have just added my new Charge3 device to my Andriod App, but it resulted in the loss of all my data going back for several years. Now when I login to my Fitbit account using a desktop browser and export my data (https://www.fitbit.com/settings/data/export) all the fields contain zero. Under European General Data Protection Regulations Fitbit has an obligation to safeguard my personal data - see Art 32. Clearly they have failed to do so. Therefore I am making a complaint to the UK regulator. I am posting this message as a warning to others that Fitbit cannot be relied upon to keep their data safe. 

Fitbit chat support walked me through the process of adding my Charge3. When I raised the issue of data loss all they said was "we apologize for any inconvenience". They don't have a complaints procedure so really they just washed their hands of my problems. This isn't good enough. I expect more.

[Julia_G]

Hi, @wpqs , separating, for a moment, the exporting issue, when you log into your Fitbit app/ desktop dashboard do you see your data there?  Is this an export issue, or are you saying all your data is now gone following adding your Charge 3?

If that is the case I am guessing that instead of logging in, you have actually created a new account, and that is why you are not seeing your old data.  I am pretty sure that it will still be there.

Please do post again with further details so someone can help.

[wpqs]

Thanks for your response. I was guided through the setup by chat support and used my existing account information so I'm sure that a new account wasn't created. Had a new account been created then I would have expect to receive an email of the type "welcome to your new account", but I didn't.