Zip not syncing with Samsung Note 8

[4isthelimit]

I just updated Samsung note8 and now zip wont connect. Have uninstalled but still unable to sync. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@4isthelimit Welcome! It's great to see you around! 

I will gladly assist you with this. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Let me know how it goes.

[Disdream]

I am also having the same issue. My zip has always synced with my Note 8 up until this last update. Now it won't? When will this be resolved? Not being able to sync has a financial impact for me since through work, tracked steps equate to points which turn into money. I can't manually enter steps.  

[4isthelimit]

I have also done all of the updates thru fitbit, and its still not syncing after the update with Samsung.