my Galaxy A5 fitbit app dosent count any steps!

[AmirMassoud]

I using Fitbit for mobile self Tracker

but in my A5 it seems it doesn't collect my movement!

I have another app and it works just fine.

[RobertoME]

Hi there @AmirMassoud. I would like to address how awesome is to see you have joined to our Fitbit Community! 

For what I was reading in your post, you are using the MobileTrack feature. However I'm not able to see this phone listed as compatible in our list of compatible devices. It might be one of the reason is not working as it should.

As an alternative you can try to restart your app:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

What I'm curious is that in your Community profile shows you have a windows phone paired, which raise some doubts since you mentioned you have a Galaxy A5. By any chance are you using a different mobile device?

See you around and let me know if you need more help.

[AmirMassoud]

Hi

And thanks for replying

 once I tried deleting app and downloading it again but the problem remains... But I'll try your solution too.

 yes I'm using  my Windows Phone but this problem is for one of my friend whom I recommend Fitbit to and challenge her... 🙂

 thanks