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no device found

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‎01-04-2020 00:44

‎01-04-2020 00:44

since updating the fitbit app my phone can't find the device.

I've uninstalled unpaired reset my versa ive done everything !!!!

 

 

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3 REPLIES 3

‎01-04-2020 01:59

‎01-04-2020 01:59

A couple more things to try:

 

  • restart your phone (as well as your fitbit)
  • remove any connection to the fitbit in the phone's bluetooth settings

If they don't help then you could try the troubleshooting guide at Help article: Why won't my Fitbit device sync? and if you're still stuck after that then it's probably best to contact customer support via contact.fitbit.com 

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‎01-04-2020 03:00

In response to SteveH

‎01-04-2020 03:00

hi I have tried the above suggestions and it still will not work
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‎01-04-2020 03:01

In response to keely289

‎01-04-2020 03:01

Then it's probably time to contact customer support

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