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Can I sync with no internet?

ANSWERED

‎04-23-2024 12:10 - last edited on ‎04-26-2024 09:48 by Fitbit Moderator

‎04-23-2024 12:10 - last edited on ‎04-26-2024 09:48 by Fitbit Moderator

Discovered my device won't sync with my app in air plane mode or when I'm otherwise without signal. It's this normal? I don't recall previous device app combinations having this problem. Currently using inspire 3 and s22 ultra.

 

Moderator Edit: Clarified subject.

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‎04-23-2024 12:54

‎04-23-2024 12:54

Hello @nacorona and welcome to the Community.  Your data syncs with the Fitbit servers and isn't stored on your phone.  Yes, you need an internet connection to sync your Fitbit.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎04-23-2024 12:54

‎04-23-2024 12:54

Hello @nacorona and welcome to the Community.  Your data syncs with the Fitbit servers and isn't stored on your phone.  Yes, you need an internet connection to sync your Fitbit.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-26-2024 09:53

In response to LZeeW

‎04-26-2024 09:53

Welcome to the Fitbit Community, @nacorona. I'll be glad to assist you with your syncing without Internet query.

As @LZeeW mentioned, you need Internet connection in order to sync your Fitbit. You can check: How do Fitbit devices sync their data?

Andrea | Community Moderator, Fitbitp>

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