not able to add versa to the app

[nghazaly]

I'm not able to add versa to my android phone, the phone fount it and connecting for a long time, then get a message " unable to connect"

please advise

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

[2totallytina]

Same problem, help.

[2totallytina]

I have had the Fitbit app and my Charge 2 worked. I removed it but the Versa isn't pairing.

[nghazaly]

I fixed the issue, by restore factory settings for my versa. and start the setup from the beginning 

Now it's working without any issues 

[2totallytina]

I will try that, thank you.