"Please allow the Internet access permission" error message

[Privatemoose]

Hi all, 

My wife has had her fitbit versa since June 2018 and there has never been an issue however today her Samsung s9 has updated and since then when she selects the leaderboard on her fitbit it loads and then comes up with the error message 'hmm ..please allow the Internet access permission for the app to work' now I'm a tech and I have gone through the fitbit app permissions and there is no permissions for any Internet options... I have checked her fitbit and there is nothing there either... Google search brought me to here and all mentioning about a 3rd party app or clock face issue... Well that isn't the problem here.

Anyone else experiencing this issue and have found a fix or is there a potential bug between samsungs new update and the fitbit that has stopped this from working and I am just not able to find this hidden setting? 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Privatemoose.

Thanks for bringing this up and trying to go through all of the settings before posting in here.

I'd like to take a closer look at what is going on, could you share some screen shots of the message that you are getting? That way I can better understand and find the best way to move forward. 

In the meantime I'd like to recommend that you try to make sure that the app is fully updated. You can click here to read more about the latest version released. 

Let me know if you have any further questions.

[Shazbot75]

I have the same error. I use a Samsung S6 and haven't been able to sync the leaderboard for ages. This Ionic purchase is a massive disappointment. Bluetooth headset connection is a joke, have to keep putting my WiFi password in, rarely syncs messages from my phone, and now the leaderboard won't work. It's a glorified step counter and a total waste of money. 

[LanuzaFitbit]

Hello @Shazbot75.

Thanks for sharing your experiences on the matter.

In regards to the notifications, I'd recommend that you try to follow the steps listed in this help article. They should definitely help to get your Ionic to work properly with your phone.

As for the internet situation, maybe you could try checking with your service provider to verify that they have not placed some sort of firewall or block on the internet connection whenever your Fitbit is trying to connect. I've known of instances where the providers do similar things.

Let me know if you have any further questions.

[Sarah_A_]

Myself, husband and Mum all have this issue with our Samsung handsets and iconic or versa watches.

When clicking on the leaderboard  app on the watch, out of date steps show (I'm talking weeks out of date). Then a message saying "hmm connect to internet to update" or something similar. I've tried clearing the fitbit app cache on my phone and uninstalling leaderboard app on watch. There is no problem with internet connection. The steps update fine on the fitbit app on our phones. The issue is with the leaderboard app or the fitbit smart watches.

Any further advice on a fix would be appreciated.

[LanuzaFitbit]

Hello @Sarah_A_.

Thanks for bringing this up and sharing your and your family's experience.

Did you try what I mentioned above and check with your service provider or try to connect to a  different internet network? It could be related to the service itself and not Fitbit.

Let me know if you have any further questions.

[Sarah_A_]

Hello,

Yes this was the first thing that was checked. We don't all live at the same address, use different networks, have different handsets and an internet connection was never the issue (despite fitbit watches indicating it was 🤦‍:male_sign:...). The only common denominator was the fitbit leaderboard app on our fitbit smart watches.

To update you,  I uninstalled the leaderboard app again(!), waited around 30 mins and then reinstalled it. This seems to have fixed the issue and it is updating now. 

It's as bit of a pain,  but this is the fix for us. 

I hope this helps anyone with the same problem!

[LanuzaFitbit]

Hello @Sarah_A_.

Thanks for getting back to me and sharing all of those details.

Glad to read that reinstalling the app seems to have done the trick, thanks for posting about it. I'll be sure to keep in mind in case other users find a similar situation happening to them. 

If you have the time be sure to visit our Discussion boards. Maybe some topic in there will pique your interest or you'd like to share some knowledge of your own.

Feel free to reach out if you have any further questions.

[Donutsinmymouth]

I have tried EVERYTHING and nothing is working! Im so close to  smashing this versa. I'm having the same issues às everyone else but not a single thread has helped me. So over it!!

[LanuzaFitbit]

Welcome to the Forums @Donutsinmymouth.

Thanks for trying all that ha been suggested in this thread. Let me help you get your app and Versa to work correctly.

My suggestion in this case would be to try to switch from WiFi to Mobile Data or the other way around. That should help so that the app opens up and starts syncing again.

Let me know how it goes or if you have any further questions.

[Revans799]

How do i set it up to you the internet access?? When I first got the versa a few days ago i had no issues and now it says i need to allow internet access when i go to the leaderboard. It's set up with my home Wi-Fi which has no firewall etc set up. So what step am i missing?? And yes ive read every comment so please reply with the same general message you have for the rest i need actual help here and nothing youre suggesting is giving anyone any actual help

[Sarah_A_]

I had this issue too. For me,  uninstalling the leaderboard app, force closing Fitbit app on phone, reboot versa. Then reinstall leaderboard app.

I hope this works for you!

[LanuzaFitbit]

Welcome to the Forums @Revans799. Hello @Sarah_A_.

Thank you for taking all of the steps that have been recommended in the thread @Revans799. @Sarah_A_ Thank you for listing what you tried and got it working for you.

@Revans799 Please try the steps recommended by @Sarah_A_ above. They should do the job to get everything working properly.

Please keep me posted on how it goes or if there are any other questions.

[momofsurfers]

NONE of these suggestions have worked for me! Please provide additional support, I want my Versa to actually DO all the stuff it's supposed to. Thanks. 

[LanuzaFitbit]

Welcome to the Forums @momofsurfers.

Thanks for trying the steps that I have recommended in this thread.

In this case, I'd like to ask where is it that you are getting the error message? Is it on the app or on your Versa? Is your Versa syncing at all or does the syncing not goes through?

I look forward to your reply.

[momofsurfers]

Hi, thanks for replying. It appears on my Versa, in particular when I'm
trying to use my Nest app. It is syncing, and I am finally getting
notifications from text & email. I have deleted the Nest app &
reinstalled, rebooted Versa, restarted phone (Samsung Galaxy S10+), and
reconnected to app on Versa. Still won't work, same error message.
Thanks, Cheryl

[LanuzaFitbit]

Hello @momofsurfers.

Thank you very much for sharing those details  and listing all of the steps that you have tried.

My question in this case would be if you are getting the same error when trying to use another app or only with the Nest app. In the meantime, maybe you could try following the steps listed in this help article. They should help with the Versa's internet connection.

I'm glad to read that notifications are coming through now, however. 

Keep me posted on how it goes or if there are any other questions on the matter.

[Care1983]

This is not an internet connection issue.

[Martina59]

I have an LGG6 phone and my leaderboard message is the same:

Hmmmm... please allow the internet access permission for the app to work.

Frustrating...still have no answer as to how to fix it🤷