"Today" app page is not loading

[Vik__k]

Fitbit app "today" page is not loading. Connected to Versa 3.

Tried to log out, force quit the app and restart the phone, but after logging in back it's still the same.

[JuanFitbit]

@Vik__k , A warm welcome to the Community! Thank you for your message and efforts. 

Please on your phone go to settings > apps >Fitbit App and clear cache. 
Do not worry, all synced data will remain saved on your account. 

Start the Fitbit app and log in. 

Should this not bring any improvement, try uninstalling the app, shutting the phone off/on. Reinstall the Fitbit app after the phone is on again. 

[Vik__k]

Hi Juan,

Thank you for your reply. 

The first option of clearing app cache helped, but only temporarily. The next day "today" page stopped loading again.

Tried deleting and reinstalling the app after phone was restarted, but without any success.

Are there any other options to fix this?

[JuanFitbit]

@Vik__k , Thank you for your message. Do you have any other app attached/linked  to the Fitbit app?

What phone are you using? What Android version has it installed?
Are all other tabs in the Fitbit app loading?

Just to confirm, you don't see anything on the Today tab, no loading icon, error message, etc?

[Vik__k]

"Today" page is just blank without any loading icon. A page with linked devices also has trouble loading (either takes very long to load or doesn't load at all) but there are some loading icons on it. Other pages are loading normally.

No other apps are linked to fitbit app.

Recently switched to Samsung s23 ultra (UI 6.0) from Samsung s20. On s20 the app was working perfectly fine, but on s23 always something wrong: first the app was constantly logging me out - after deleting and reinstalling the app this issue was gone, but "today" page stopped loading.

[JuanFitbit]

@Vik__k Thank you for your reply!  Does this happen when you are connected with wifi or mobile data?

[Itsameee]

I'm getting the same with my Fitbit app, have had this issue for about a week now. I have done everything you have suggested to no avail.

Fitbit App is latest version 4.13, android says version 14 (new phone) Xiaomi redmi note 12.

The app and everything was working fine up until about a week ago then suddenly stopped working.

Any ideas on how to fix this please would be greatly appreciated.

[JuanFitbit]

@Itsameee , Thank you for your message and information. 

 Does this happen when you are connected with wifi or mobile data?
When tapping or loading other information on the app, does it load/ is being displayed?
If you go to fitbit.com and log in there, do you see the info from today after syncing?