help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

screen frozen tried reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2018 15:53

‎05-27-2018 15:53

screen on my charge 2 frozen have connected charger and held button but still nothing happened is still showing steps etc on phone

Best Answer
0 Votes
1 REPLY 1

‎05-28-2018 13:22

‎05-28-2018 13:22

Hi there, @madhousekeeper. You did the right thing, restarting your Charge 2. When you did that, did the Fitbit icon and version number appear on Charge 2’s screen? 

 

When restarting, you need to hold that button in for 10 to 12 seconds. Personally, I recommend you go thru the restart process three times. This should do it. Please let me know if this resolves your problem. 

Best Answer
0 Votes