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time zone wasn't updated

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‎09-27-2019 09:30 - last edited on ‎09-29-2019 15:26 by Fitbit Moderator

‎09-27-2019 09:30 - last edited on ‎09-29-2019 15:26 by Fitbit Moderator

Time didn't  change in new time 

 

Moderator edit: Subject for clarity 

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‎09-29-2019 15:38

In response to RicardoFitbit

‎09-29-2019 15:38

I found my answer in Advanced settings. Thank you for your response.

View best answer in original post

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5 REPLIES 5

‎09-29-2019 15:23

‎09-29-2019 15:23

Hello @Dianarnretired, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device you're currently using to sync your Fitbit device? Also, which Fitbit do you have? Let me share with you that Fitbit devices use your mobile device timezone settings to display the time with the syncing process, therefore, by simply syncing your Fitbit the correct time should be displayed if the settings on your mobile device are correctly configured as well. That being said, can you please let me know if you're experiencing any syncing difficulties?

 

In the meantime I receive your answers, I recommend you to check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions, I'll be around. 

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0 Votes

‎09-29-2019 15:38

In response to RicardoFitbit

‎09-29-2019 15:38

I found my answer in Advanced settings. Thank you for your response.
Best Answer

‎09-29-2019 15:44 - edited ‎09-29-2019 15:45

In response to Dianarnretired

‎09-29-2019 15:44 - edited ‎09-29-2019 15:45

Thanks for your reply and update @Dianarnretired. 

 

I'm really happy to know that after checking the advanced settings your concern was resolved. Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to assist you, have a beautiful day!

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0 Votes

‎01-03-2020 10:30

In response to RicardoFitbit

‎01-03-2020 10:30

What is the purpose of the Automatic time zone option if it doesn't change the time zone automatically?

Best Answer

‎03-06-2021 16:15

In response to RicardoFitbit

‎03-06-2021 16:15

I've set the correct timezone on my Android phone and attempted to synch to update it (it's an hour early).

App says it's synched but time zone is still off. Synch now in MacBookPro widget is grayed out.

Starting to get REALLY annoyed and wondering why I shelled out $300+ for this thing.

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