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total steps incorrect

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‎01-10-2016 10:16

‎01-10-2016 10:16

My total steps listed decreased. Is there a way to correct this?
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‎01-11-2016 05:30

‎01-11-2016 05:30

Hi there @Tttttt, it's cool to see new faces around! Ok to help you out just let me confirm something, when you say that your steps decreased, do you mean that the amount of steps should be higher according to your daily activity? if so, maybe you change the way you were using your Charge HR, from your non dominant hand to your dominant hand or viceversa, and normally we recommend to use the tracker on the non-dominant hand since this setting will increase the sensitivity of step counting. 

 

Please let me know! I'll be around. Robot wink 

Heydy | Community Moderator, Fitbit
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