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unable to pair/sync Charge on Samsung

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‎01-29-2016 22:52

‎01-29-2016 22:52

Hi guys,

I noticed just now that my FitBit app on my Samsung phone was no longer able to sync my Charge device. After numerous attempts, pairing with Charge was rejected. Can anyone help?

CHEERS!
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‎02-01-2016 03:26

‎02-01-2016 03:26

A warm welcome to the Community @maconder. If you are having problems setting up your Charge, I recommend Restarting your tracker, after the restart process follow the Setup Procedure from your phone or computer. But before setting up your tracker from your phone, verify that it is a Compatible Mobile Device.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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