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versa failing to install apps

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‎04-30-2018 13:12

‎04-30-2018 13:12

So I have waited for the versa for three weeks and looked at the reviews of having one sync issues. Turns out I'm having those issues.

 

I have a htc10 and the versa seems to lose connection when installing apps and watch faces. Anyone else have these issues or a fix?

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2 REPLIES 2

‎05-01-2018 14:18

‎05-01-2018 14:18

@Spokesy Hi, sometimes I think we have to have the phone on the charger when downloading apps.  Also the device synced to your Fitbit must be near by.  Might be a stupid suggestion, but make sure your Fitbit is on wifi so it can download.  Usually, I will logout and relog in to my app, restart the phone, or restart my Fitbit, or put it on the charger.  I had an issue yesterday with downloading and had since done all these things for other issues and my app is now loaded.  Hope this helps a little.

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‎08-20-2018 12:52

In response to KCHarting

‎08-20-2018 12:52

Have just got my Versa Fitbit and have been struggling to get the apps to load.  Your suggestion was spot on and having docked the fitbit and switched off my mobile and then switched back on, all is now well.  All that remains is for me to make sense of what to do with it now that I have it!

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