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Syncing

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Finally got my Fitbit Charge 2 and it isn't allowing me to sync with my phone which is a Samsung7 Edge. I have tried all the troubleshooting steps, as well as trying to use my laptop. I see that others are having the issue. Is this planned to be resolved faster?? Because this is not really acceptable.

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Same problem. I am using ionic with xiaomi mi8. Was working last night.

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