why can't I send a message?

[FranceAVG6]

When I try to send a message to a fitbit friend, the send button does NOTHING!  The cancel button works fine.  So, I cannot send a message to anyone.  Please help!

[RickyFitbit]

Hi @FranceAVG6 ! Hmm. I tried  to replicate that issue and wasn't able to. I would suggest, logging off, closing the app, and then opening the app and logging back in. If that doesn't work, I would suggest uninstalling and re-installing. 

Please let me know if those troubleshoots work or doesn't work. I hope this helps! 

[Ron_newB]

I'm having the same issue. I can't reply to a message thread with 4 entries in it already. The send button does not work. Only cancel. I'm using a Galaxy S4.

[Joanne_France]

I sometimes can... and sometimes can't so I now don't bother typing out long messages to friends and switch to WhatsApp...

[Ron_newB]

It's so weird. Today it sent 😕

[caren4u]

I went a week not able to get my messages...now, I can get my messages and can't send any...

[Dkitchel]

I still can't send a message...what do I need to do 

[SunsetRunner]

Me too so frustrated

[VikiS]

Is reinstalling going to make me lose anything? I've had problems w/synching today. Fixed it, but this is still happening!!

[polkadot222]

I can't send messages as the Send button seems to do nothing. This seems to be an issue going back a long time and it's now October 2017. I've tried logging off then on.. When that didn't work, I uninstalled then reinstalled the app and nothing changed. I am attempting to respond to a thread with about 6 previous messages between my friend and me. Why is this bug not yet fixed?

[SunsetRunner]

I have the same issue. I've uninstalled, reinstalled, logged off, logged on... and still can't send messages from my android phone. I press the send and nothing.. I end up deleting out the message and sending through the website. Fitbit please fix!

[Domper]

I have experienced this also and the fix is to shorten the message because there is a maximum amount of characters allowed. You will see the digits on the right margin change from black to red when you go over the limit.

[Liz_0905]

That does not work. The app tells you how many characters you have left in your message. I can't even send 2 letters, and that's well under the limit. 

[Liz_0905]

I just started having this problem today. I logged out of the app, restarted my phone, logged back in, and the messaging worked fine. 

[Chris14]

That's what I did

[WIDEBODY]

I've been having this same issue for the past month... at 1st I would have to sign out & sign back in just to send them but now the send button does absolutely nothing... I can't respond back to anyone... this is beyond frustrating. 

[JANEME]

Having the same problem. Very annoying. People think I'm ignoring them lol

[Amhullihen]

I'm having the same problem! I can receive messages but I can't reply to them.It is very frustrating.

[ML911]

Me too. New Fitbit...was fine and suddenly today not working 😞

[Juniperlea]

this still not working on my iPhone is new Fitbit verse 2 going to work apple iPhone