09-27-2016 11:25
09-27-2016 11:25
09-27-2016 11:30
09-27-2016 11:30
Welcome to the forums @KaylaS28
Try turning off bluetooth, restarting the phone, turning on bluetooth and syncing. See if that helps you.
You running Android 5 or 6?
Let us know so we may better assist you.