Aria 1 dead into ERR message

[ericve]

I add one more testimony about the death of my scale ARIA 1 that I bought 10 years ago.
It is hanging in setup mode unable to reach the WIFI witch was ok for 10 years.
Returning a despicable ERR message at the end of all procedures.
I spent half a day figuring out what was wrong, I see I'm not the only one.
I sure won't buy my next scale from you ;-(
This lack of communication is stupid.

[DramaQueenDiva]

Which error message are you seeing?  Do you mind posting a screenshot of what you see?  Different error messages require different troubleshoots and since we can't see what you see, it would be helpful if you could provide a screenshot.

[MDP]

No picture needed. Mine says STEP OFF. THINKING.  ERR.  However, if I look at my Fitbit app, it will say synced—sometime in the middle of the night.  However, there are no new weights.  I keep hoping a miracle will happen. I bought the Aria Air.  Wished I had saved my money. I didn’t read that it does not give the same data as the Aria. 

[DramaQueenDiva]

Have you tried removing the batteries?  That resets the scale, and has helped me with sync errors.

I'm also not sure if you saw this or not, but I did find a list of error messages along with troubleshoots you may want to try if you haven't done so already.

Another thought: have you tried recalibrating it?  You need to start by removing the batteries for 10 seconds and then weighing yourself 5 times.  Please be sure that the scale is on a flat surface during this process.

You can also try resetting the scale's WiFi settings.