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Aria 2 syncing and body fat tracking issues

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‎03-23-2021 22:04 - last edited on ‎03-24-2021 04:21 by Fitbit Moderator

‎03-23-2021 22:04 - last edited on ‎03-24-2021 04:21 by Fitbit Moderator

Been connected to this specific internet/router/wifi/password setup since December 2020 and was working perfectly fine until all of a sudden starting March 21, 2021 it just stopped syncing. Nothing has changed, was weighing in at least twice a day until it stopped syncing. 

 

When I tried to reconnect, still wouldn't connect to wifi. Deleted the scale and re-added, couldn't connect to wifi, but now  screen goes dark before body fat% shows, so that has stopped working as well. 

 

Scale connects to account, but doesn't sync and fat% no longer showing. 

 

Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎03-24-2021 04:21

‎03-24-2021 04:21

Hi @Joannawoo Welcome to our Fitbit Community. Regarding the syncing and body fat tracking issues that your Aria 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please try resetting your router. After this, change the set of batteries and set up your scale from scratch.

 

Finally, weigh yourself 5 times in a row in order to re-calibrate your Aria 2 and see if it syncs and tracks body fat properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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