Aria Air keeps turning on by itself

[Only1sexymama]

I just bought my aria air scale. First night it seemed fine, then I noticed a light down the hall the next night. It was my scale turning off and on. I tried weighing my self the next day and it just did err message. It continued to turn off and on till batteries died. I replaced batteries, reset scale and put in my bathroom. Weighed myself just fine. 5 times like other posts said to do. That night I was woken up to my scale turning off and on again. Is this fixable. If not, I want to send it back.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Only1sexymama, it's great to see you in our Fitbit Community. I'm sorry to hear that your Aria Air kept turning on by itself until the batteries drained. By the way I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try setting up your Aria Air from scratch on your existing account as described in this help page. After this, monitor your scale and see if the issue gets fixed.

Keep me posted on the outcome.

[newt3000]

I can't believe this issue has been going on for this long without someone posting an actual resolution.

Fitbit scales turn on automatically when the feet on the bottom of the scale sense ANY change in pressure, and they are EXTREMELY sensitive.  As a result, if your scale is on anything except an absolutely pristine and completely level surface, any motion in the proximity of the scale (footsteps, air movement from someone passing by, etc.) will cause it to rock imperceptibly on its feet and turn on--over and over until the battery dies.  I have found that this happens with a single grain of cat litter under one scale foot; this is how sensitive the scale is to changes in pressure and movement of the feet.

Try picking a completely flat and level glass-like surface; even the slightly wavy texture of some types of tile will still allow the scale to wobble back and forth.  Then clean both the surface under where you're going to place your scale, AND clean the scale feet.  Put the scale in place, and then press on opposite corners of the scale and make sure you're not sensing any rocking motion except the engagement of the feet.  Placing it in a low-activity area should help as well.

Fitbit could fix this by raising the threshold at which self-activation of the scale occurs; I don't think anyone is using these scales to weigh hummingbirds.

Now if only someone can figure out why my Charge 2 and Charge 4 both burn my wrist if I wear either for any length of time, I'll be a happy camper.

[MaddCat0]

When you wear your Charge 2 and Charge 4, do you make sure to take them off and dry your skin and the FitBit when they get wet (before putting them back on)? If not, you are probably experiencing some sort of infection from the moisture being trapped between your wristband and your skin.