Aria Air won't setup/sync

[Emmyz]

I bought the aria air at Christmas. I finally upgraded my Fitbit to a versa 3. I've never had to sync the scale before. I've followed all the directions and it wont go in setup mode and my bluetooth is rejecting it. Please help.

Moderator edit: format

[JuanJoFitbit]

Hi @Emmyz, welcome to our Fitbit Community. Regarding the setup issue that your Aria Air has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, please confirm if you already tried the setup process as instructed in this help article.

Looking forward to your response.

[Emmyz]

Yes I have

[JuanJoFitbit]

Hi @Emmyz, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[groupama4]

Seems to work now without face to force stop the app since the latest update this week

[JuanJoFitbit]

Hi @groupama4 Thank you for participating in our Fitbit Community. I'm so glad to hear that your Aria Air is working properly now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Johnmal]

This scales is the worst will not sync

[JuanJoFitbit]

@Johnmal Thank you for participating in our Fitbit Community. I totally understand how you feel about the syncing issue that your Aria Air is experiencing.

Please let me know if your Aria Air shows any error message when it tries to sync your data. In the meantime, try the troubleshooting steps that are listed in this help article, under the "Aria Air" section.

Hope this helps.

[FrancYz]

I am having the same issue. Fitbit aria air won't sync and won't set up. I tried every trick in the book. I followed the set process and the troubleshoot that is available on the Fitbit page, but to no avail. My Charge 2 works fine and has no problem syncing. I am using a Sony Xperia XA1 with 8.1 Android OS. What to do? 

[JuanJoFitbit]

@FrancYz Thank you for joining us in this thread and our Fitbit Community. Thank you also for trying the the recommended troubleshooting steps before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[FrancYz]

I tried conncting by the bluetooth setup of my found. Found fit track. Pressed on it and got the following message: impossible to connect fit track due to erroneous PIN or acess key.

Edit : of my phone. Not of my found! 

Moderator edit: merged reply

[JuanJoFitbit]

@FrancYz Thank you for getting back and providing more details about the issue. I noticed that our Support team has been helping you via email. Please reply to their last email so they can assist you properly.

See you later.

[STPZ]

Same thing for me.  This seems to be a widespread issue with this particular model - the Aria Air.  This has been the case for me since I bought mine.  

I've tried 3 different phones and they're all the same problem.  Support is useless (they're great people) but it's not a problem that team at Fitbit can fix.  I've raised this issue in the past and they didn't escalate it to the right team.  The app developers need to fix the problem since clearly it works when the app is first initialized and at some point over the course of a day it might or might not stop working.  

Here's a reddit thread about the same problem: https://www.reddit.com/r/fitbit/comments/ho272r/aria_air_connection_issue/

Used to look up to Fitbit as a good brand that I'd recommend, but I totally won't recommend their scales to anyone since this is more of a pain than just entering the numbers myself.  I could've spent $15 on a scale from Walmart for the same functionality I get.  It's frustrating, because I paid for the sync feature, as it was advertised, but it does not work consistently.