Forum Posts

Won’t connect just wants to be invited all the time

Got aira air today and works fine with husbands account however won’t for mine.Keeps saying connected/synced then need an invite when try to get it to register weight, I’ve been invited 5 times, I’m part of the family group already, we’ve reset the s...

New Phone won't sync with Aria

Hi. I upgraded my mobile yesterday (Iphone) and although it reconnected with my Charge 6, it refuses to play with Aria Air any more. I can still see the Aria Air listed in the devices connected to Fitbit page on my app but if I try to weigh myself, i...

PJme by Jogger
  • 388 Views
  • 8 replies
  • 7 votes

No data under recent weigh-ins

Ever since the new app, there is no data being recorded in the recent weigh-ins tab under your scale in the new app. This is a problem with the integration of the new app and Fitbit/ Google need to fix this as you cannot reassign weight to the correc...

Cannot add 2nd user to Aria Air

Just purchased the Aria Air after our original Aria stopped syncing in the fall. But now we can’t add a second user despite sending the invitation to the scale repeatedly. The invitation comes through email and then goes to the security agreement—but...

Negroni by Jogger
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Aria air not working

Hi, when I step on my aria air it briefly lights up as of it’s going to show my weight then the screen goes blank. Not connecting to the app either. Has anyone else experienced this?

Stg88 by Jogger
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How did I connect my Aria Air Scale?

Could not get it to work by following the simple instructions provided. No luck with the workarounds in comms her. finally I took out the batteries yet again turned of my IPhone waited one minute, replaced the batteries and turned on the IPhone opene...

Aria Air is stopped working now giving crazy weights

My Aria Air, purchased 27 Apr 2023 stopped working around 10 Dec. I tried a few things to get it to work, I finally got it to start showing numbers, but they were not even reasonable. With everything I had going on, I didn’t have time to deal with it...

Twiggi by Jogger
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Resolved! Is there a way to sync the Aria Air scale that works?

so the Aria Air was not syncing in the Fitbit app (which is installed on a brand-new flagship mobile Android OS device), including after I updated the firmware. fitbit.com/scale/setup/start doesn't work. the app doesn't work. is there an intern somew...

JSwpg by Recovery Runner
  • 937 Views
  • 10 replies
  • 12 votes

Resolved! "Something went wrong" during Aria Air setup

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  Moderator Edit: Clarified subject

Scale issue.jpg
FHCSD by Jogger
  • 24272 Views
  • 419 replies
  • 513 votes

iPhone 15 compatibility

Since I transferred my phone to iPhone 16, aria air will not set up, tried upgrade app, changing batteries and restarting, nothing works, any help out there as I’d rather not have to buy a new one when this one works almost perfectly 

Aria Air scale won't connect.

I bought an Aria Air recently. Did I waste my money buying this thing because it's pissing me off that it shows that the scale was found, but then tells me it can't connect. I'm so frustrated because I already had a perfectly good scale and spent mor...

Aria air scale reset button not working

I am trying to reset my aria air scales but the button doesn't seem to be working. It doesn't press or do anything. Just seems like a bit of plastic that doesn't function like a button. I can't add the device to my new phone as it thinks I am linked ...

Nadia44 by Jogger
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Aria air

Hello, Aria air scale its only about weight yes? But why fitbit app when i upload data from weight try write fat data? Why its even possible have fat% available when scale not support that. So in morning i go weight self, and when i upload data app w...

Gembler by Jogger
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  • 0 replies
  • 0 votes

Not showing correct weight

Set scales in kgs but when I weigh myself it is no way near what I way I have set it over so many times?? 

How do I get support for my Aria Air?

does anyone at fitbit know what they are doing  i have been calling in since sunday July 30 to get help with my Aria Air Scale.   and when i do talk to someone.  the line i get is sorry i can not help you as i am not trained in the Scales... then why...

nssurfer by Base Runner
  • 385 Views
  • 8 replies
  • 8 votes

Aria Air Adds/Removes Additional Weight When Trying to Sync

I recently purchased an Aria Air and have been having issues trying to get it to work. I'm based in the UK and log my weight in Stones and Pounds. When I first tried to use it after setting it up it was adding an additional stone to my weight. This m...

Weight Units changing in App

This issue crept up with another user 2 years ago. Marked as resolved.I recently bought an Aria Air. I check my weigh every 2 days at the moment.I noticed that a couple of weeks back, as I had the app open and the weight was loading onto the screen, ...

Aria Air not automatically saving weight

Aria air not automatically saving weight, have to open app and then hit save for it to record weight. What's the point of having this scale if it requires the user to enter the weight? It also does not measure body fat. I had the original Aria which ...

Resolved! Fitbit Aria Air - Body fat % & BMI

Hello everyone! I have been reading though a dozen or so threads, and thought I would post my own topic on it.   My wife & I got our Fitbit senses' a couple of weeks ago, with the aim of getting fit(the wife has been running since June, but my arthri...

Landy04 by Base Runner
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  • 9 replies
  • 19 votes

Aria Air won't turn on

My new, yesterday, aria air wont turn on when i step on the scale. replaced the batteries with brand new and still nothing. the battery level indicator on my app shows full and on the scale it shows less than half full. even with the new batteries th...

bobg1 by Jogger
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  • 13 replies
  • 7 votes

Being able to sync Aria Air on Android

The Aria Air scale is able to automatically log your weight in Fitbit app for users with iPhone without problem. Many Android users though need to force quit their Fitbit app to get the weight to feature to kick in after being away from the scale whe...

Aria Air intermittently chooses not to sync most of the time

I set up my Aria Air correctly and it synced just fine.  Now, intermittently it just chooses not to sync most of the time.  What the heck?  I see this has been a problem since 2019 and it's still not solved.  How is fitbit still selling this product?...

Aria Air won't sync with Android phone

4 or 5 weeks ago I bought a Fitbit Aria scale to replace a Renpho scale because I didn't like the Renpho app.  I thought the Aria would work better since I am a Fitbit Premium subscriber.  In the 4 or 5 weeks I've owned it I've weighed myself every d...

Aria Air Will Not Sync or Show Guest & Customer Service is No Help

Spent most of yesterday trying to get my Aria Air to work. finally would sync my weight to the app.  Invited my husband to join the scale. When he follows the prompts it try's to have him set up the scale as if no one has set it up before.  It will n...

LA_fit by Jogger
  • 383 Views
  • 2 replies
  • 2 votes

Aria Air completely inaccurate

Hi all. So I hadn’t used my Aria Air in a while, finally decided to step on it and it read what I last weighed in at the doctors. Fine. I’ve been trying to lose weight so I’ve been weighing myself pretty regularly. At first the weight loss seemed ok ...

Aria Air stopped showing BMI% on the main screen

When first used the scales it showed the BMI% on the capture screen but would not show it in the app. Now it won't even show it in the capture screen. What has caused this? How can I get it to display?   Moderator Edit: Clarified subject

Resolved! What units do the Fitbit Aria Air use?

Can someone please confirm what units the Aria Air uses? Does 8st 13.6 mean 13 pounds 6 ounces, or 13.6 pounds (where 0.6 of a pound is 8.4 ounces)?      Moderator Edit: Clarified subject

Resolved! Aria Air doesn't show body fat percentage

Just a quick question regarding my new Aria Air scale. I was finally able to get it to sync with my phone and my Fitbit app. The weight comes through just fine but the body fat percentage does not populate in the body fat% field on the app.    The sc...

Wife not receiving an invite email to join

Purchased the Aria Air a few days ago.  I was able to add it to my account with no problem but when I attempted to add my wife the invitation is never sent. On the Android Fitbit App I go into Aria Air listed and than under the general tab I go into ...

Radsjd by Jogger
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  • 6 replies
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Unable to sync Aria Air for second user

Boyfriend bought us an Aria Air as a surprise. We've been trying to add me as a user ever since. We've gotten as far as successfully accepting the invite and I can see the scale listed under my devices, but every time I step on it I get the "setup" a...

New observation: Aria Air Scale "Syncing" issue

Hoping my report could help Fitbit fix the issue, let me start another thread on Aria Air. There are plenty of complaints on the data sync issue and apparent QA issue with Aria Air.Given that most users complaining about the issues are non-technical ...

Aria Air doesn't sync my weight to my user

Aria Air on my husband 's account. Invite sent to be added and accepted. Even showed it was successfully added to my account as well. Shows battery life and sync time. However, it is not logging my weigh in at all. I have to manually add it in. Husba...

Aria air doesn’t measure body fat or bmi from out of the box

I recieved my aria from a weightloss program and I have been using it for a month as a “fancy scale” nothing more. I noticed the other day it has a bunch of different things in the scale screen that aren’t lit up including bmi and body fat. Why would...

Aria Air - Wi-Fi

Aria AirBody ScaleModel: FB203 I can see that the scail has a Wi-Fi symbol on its display but I cannot find any info about connecting it to the wifi. seems to only use bluetooth which is prooving to be unreliable. I ooen the fitbit app wait tell its ...

Weight loss calculations

I want to track my weightloss from the time I started a new diet so my first weight in the system was entered manually. But the app only calculates from the first time I stepped on the scale which is 4.6 lbs different. How do I get it to measure from...

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