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Fitbit Aria Air - I cannot add second user

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‎08-31-2024 08:08 - edited ‎08-31-2024 22:36

‎08-31-2024 08:08 - edited ‎08-31-2024 22:36

I have my account synchronized with the Aria Air scale. It works perfectly for me.
I am trying to add my wife and send her the invitation. She enters the invitation received and enters her credentials her Fitbit account.

It shows the scale in the Fitbit app but when you get on the scale to record the weight, you get a message that you can't connect to the scale because it is synced with another account, it just gives you the option to completely reset the scale and lose all my user settings.

Has this happened to anyone? Have you managed to solve it?

Thanks

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1 REPLY 1

‎09-19-2024 17:55

‎09-19-2024 17:55

Same issue. I just nought this scale and cannot add my wife. What’s worst is I invited her and is see she another user but when she steps on the scale it cannot sync or esomething and needs to reset. After searching i find other posts from 2-3 years ago. How has this never been address or fixed?

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