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Aria air scale reset button not working

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I am trying to reset my aria air scales but the button doesn't seem to be working. It doesn't press or do anything. Just seems like a bit of plastic that doesn't function like a button. 

I can't add the device to my new phone as it thinks I am linked to another device. I don't have that anymore and wants me to invite myself which I can't do either.

The button doesn't allow me to change units either and it doesn't feel like a button as previously mentioned. Nothing happens.

I've change batteries for brand news one, still nothing. I just can't get it to connect or be reset to my account devices.

Please help as this was a very good tool I have used in the past.

I will add the scales do work, but just as normal scales and it's stuck on lbs 

Any help would be greatly appreciated.

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Hi Nadia44,

Have you tried disconnecting one battery, then pressing on the reset button of the scale and reinserting the battery? I believe that is the sequence to follow when resetting the Aria scale. 

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