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Aria Set Up difficulties

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‎01-12-2019 11:56 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎01-12-2019 11:56 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

Hi I am trying to add my Aria back to my Fitbit Set Up, I go to the gear icon, pick the Aria out of the device options but the Fitbit widget just resets back to the option to Add a device. Is there a set up issue I am not aware of? I had the Aria on my Fitbit widget but deleted it when I could not sync my scale to my fitbit account and thought maybe it still had the old wifi network saved. I didn't see an option to change it. The scale shows set up active but I can't further than that. I have already shut down the modem and turned back on. I logged out of my fitbit account on my phone and back in and still same issue. I have a Pixel 2. 

 

Thanks.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-12-2019 14:21

‎01-12-2019 14:21

Did you follow the setup instructions in the manual?

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‎01-12-2019 14:39

In response to SunsetRunner

‎01-12-2019 14:39

Yes, I pulled that up after the first time it would not work. 

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‎01-17-2019 08:30

In response to Kimmiegrl

‎01-17-2019 08:30

@Kimmiegrl Welcome to our Fitbit Community! I'm sorry to hear about the setup difficulties you've experienced with your Aria scale, even after following the great advice that shared my friend @SunsetRunner.

 

I'd like you to make sure that you are also following the setup process as described in this help article. Finally, let me know if your router runs the protocol 802.11b, bandwidth is 2.4GHz.

 

Keep @SunsetRunner and me posted! Smiley Happy

JuanJo | Community Moderator

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