Aria air

[SunsetRunner]

My aria air will not and does not connect to my phone or the Fitbit app. I moved house, have another WiFi provider. Tried to setup through the setup page online, but it the ‘Aria’ network does not appear. Neither do I see the WiFi nor Bluetooth lights illuminate when I stand on the scale. (Neither when I start the scale and do not stand on it.) I’ve so far tried all the solutions found online, to no avail…

[LZeeW]

Hello @SunsetRunner and welcome to the Community.  I'm a little confused about what you wrote.  You mention WiFi network, but the Aria Air doesn't use WiFi, only Bluetooth.  Since it only connects by Bluetooth, I don't understand why your move affected your scale.  Is your Aria Air still on your Fitbit account?  Tap on the devices icon in the upper left and see if the scale is on your account.  If it is missing from your devices, then you need to add it back by tapping on the Add more devices option in the app.  You also mention trying to fix things online.  If you are trying to troubleshoot this on the web dashboard and account, it won't help.  You must use the mobile app.

[SunsetRunner]

Let me try to clarify.

The scale I have is supposed to exchange info via WiFi and Bluetooth or at
least that was what I was told.

What happens is the device (scale) and phone pair, but I immediately get a
pop-up screen that tells me something went wrong,, try again. I’ve reset
the scale, I’ve tried to follow the steps in the manual, but nothing seems
to work.

If I open my app or go to my online account I can see the Aria in my
connected devices, it just doesn’t communicate with any other devices. I
can remove it all I want, I can reset the Aria all I want, nothing seems to
work…

[Cameron41]

Same with me won't even let me sync last term it was synced was last year 7/25 doesn't seem to want to connect to app  When I step on my scale it won't connect to the bluetooth and record my weight to app I have to do it manually  I have done everything to fix it but didn't work even reset and delete the scale  it tell me that 

[Cameron41]

I have done that 

[SunsetRunner]

So I am not the only one..

[Js2222]

@SunsetRunner join the club. You will find 20 pages of consumer complaints about this very problem - but it seems to happen only IF you switched to Google login to Fitbit. https://community.fitbit.com/t5/Aria-Scales/quot-Something-went-wrong-quot-during-Aria-Air-setup/td-p/5410884 .

if you recently bought your scale & are within the return period, I suggest you get your money back. People who have written to Fitbit support have been told no fix in the near future.

if you contact Fitbit support, they will give you a list of things to ‘try’,  not a list of things that will fix the problem. And in all my correspondence with them, they never acknowledged that this is a known Problem since making people change over to Google login. Oh,  but they are Monitoring the situation.

i tried to file a warranty claim since I now own a stupid scale instead of a smart scale. I was told I can only return or get refunded if I bought the scale from Fitbit. Otherwise I should contact the store where I bought it. I bought my scale from Amazon & bought extended warranty , but can’t file a claim for that until my worthless manufacturer warranty is expired. So 5 more weeks and maybe I can get my money back since the device is NOT a smart scale as advertised.

good luck!

[SunsetRunner]

Got an answer from Fitbit on X (Twitter):

Thanks for the info. It turns out that we received similar reports from
other users about the error codes "The scale has been reset, or it wasn't
set up properly. Set it up again?" or "Something went wrong,". The issue is
being looked into by our team as of the moment, but may not be able to
provide a fix in the near future. We'll continue to monitor the situation
and keep our team informed of its impact. Thanks for your patience.