09-06-2015 08:10 - last edited on 09-10-2019 14:53 by MatthewFitbit
09-06-2015 08:10 - last edited on 09-10-2019 14:53 by MatthewFitbit
03-12-2016 03:37
03-12-2016 03:37
Welcome to the community @Kelly123. Have you tried restarting the Aria scale by removing its batteries for at least 10 seconds?
In regard to your Charge, make sure that the tracker is actually fully charging and restart the tracker. Are you syncing using a supported mobile device or computer? If you are using a mobile device, do you have the background sync option enabled? Is this the first time that the tracker loses its charge in one day?
Looking forward to your reply.
03-12-2016 08:55
03-12-2016 08:55
03-12-2016 10:56
03-12-2016 10:56
Thank you for trying my recommendation @Kelly123. If you are still struggling with your tracker, my best suggestion is to contact customer support so they can give you a hand. If you have any questions about your tracker's Warranty Policy, check out this article.
Keep me posted.
07-10-2016 10:59
07-10-2016 10:59
Just started happening to my aria as well.
@Spmhutt wrote:
I put new batteries in my aria. It seemed to never properly cycle off and my battery life was about 2 weeks, dead again! Any ideas on how to get the scale back in proper form?
07-10-2016 16:40
07-10-2016 16:40
07-15-2016 18:22
07-15-2016 18:22
07-27-2016 21:12
07-27-2016 21:12
07-28-2016 06:51
07-28-2016 06:51
07-28-2016 22:12
07-28-2016 22:12
Mine just started the battery drain when I put in new ones a week ago and just died. I've had it over two years and this was it's third battery change. So frustrating.
07-30-2016 09:30
07-30-2016 09:30
Mine has stopped draining. After having drained one set of batteries in under two weeks, I replaced the batteries and this set has been going strong from almost a month. All I did was
1. Make sure the batteries are well seated.
2. Turn the scale over and push in each foot as far as it would go 5-10 times
I think that one of the feet had gotten stuck partially in and it kept thinking someone was stepping on to it.
07-30-2016 10:08
07-30-2016 10:08
07-30-2016 23:30
07-30-2016 23:30
11-03-2016 17:23 - edited 01-02-2017 11:57
11-03-2016 17:23 - edited 01-02-2017 11:57
I too have an Aria. Now its batteries won't last more than a week. Nothing has changed at all in set up or system. It seems to think someone is standing on it. If I lift up on the top it seems to get OK. Possibly a weakening of the sensor support or a sudden inability to zero itself. This is unacceptable for such an expensive scale. With so many reporting the same issue, it isn't an annomaly. That makes me wonder if the rest of the tech is reliable.
11-03-2016 18:35
11-03-2016 18:35
I figured out the issue with my Aria, sort of. The top was slightly dirty and the Aria was in my bathroom near the tub (not much room in the bathroom). I cleaned off the top, moved it to another room with a hard floor, and put new batteries in. Now it's working normally.
11-05-2016 06:30
11-05-2016 06:30
I have cleaned it and tried just about everything else. It hadn't been moved and worked perfectly for over a year. Batteries lasted about 6 months. I do find that after I step off, it still asks me to step off like it senses weight. I lift up on the top and it then reports the weight.
01-01-2017 18:28
01-01-2017 18:28
I had a Fitbit Surge and the clasp broke. Poorly designed. Simple fix as a new clasp. Instead, they shipped an entire new watch. Nice, but I'd rather have a product that holds up and works.
Now, my Aria scale eats batteries like ravenous teenage boy coming home from a day at school. It's been more than a year and customer service has no solution.
I'm afraid I see a common thread with Fitbit. They sell cheap crap that has little chance of surviving expected use.
Solution, don't buy there overpriced crap.
01-02-2017 11:50
01-02-2017 11:50
Ditto. The product is rubbish and the customer service is useless - emails badly cut and paste from a template - I bought mine in the UK so will try and get a refund under consumer protection legislation on the basis that this is an inherently faulty product.
01-06-2017 05:26
01-06-2017 05:26
This seems to be a very common problem and they won't admit to a design flaw or manufacturing defect. They'll offer a discount if your product is beyond the one year warrenty. As or me...I'm not going to spend $100 every coulple of years for a bathroom scale. I'm VERY dissappointed.
03-05-2017 18:08
03-05-2017 18:08
While my battery life was better earlier, though not that good even then, now it is very bad. The last time i changed the batteries i used the scale about 5 times and didnt use for 23 days. The batteries were completely dead when i tried after this. Hence, the brand new batteries had a life of only 5 weighings.
I wonder if this is a manufacturing/ design defect as it appears that many users have this problem. What is the solution other than scrapping the Aria and buying another weighing scale? My scale is past the warranty period.
03-27-2017 08:47
03-27-2017 08:47
same issue with mine
worked great until the original batteries died now i'm screwed i guess. keeps going into setup but has a good signal and connected to network just fine. Asks me to step on for no reason....
so disappointing.