Aria battery issues

[pcooney001]

I'm having trouble with my Aria always showing a low battery signal.  I've replaced the batteries a couple of times and when I checked the power strip on the batteries themselves they show that they're at full.

The new batteries will provide power for a couple of days and then it will give me the no battery power error and the Aria won't power on. 

Has anyone else had problems with this?  I was hoping someone knew a fix so I wouldn't have to go through the trouble of getting it sent in.

Moderator edit: format

[ocmhoribe]

I've done that and tried resetting the scale. I'm very disappointed in the quality of the scale. I contacted CS and they told me "sorry, there's nothing we can do" regarding replacing the scale or giving me a substantial discount on a new one. I normally don't complain but from the appearance of the posts regarding the battery life, this appears to be a quality control issue. I'm going to write a negative review on Amazon and recommend customers to NOT purchase the scale and choose a different brand. The Aria is way overpriced considering the competitors' scales that have the same functions and are about ½ the price of the Aria.

Sent from my iPhone

[ppellegrin704]

My Aria scale is more than a year old, had to change batteries, received ERR message, was on live chat with 2 different agents only to find out they have no repair center and I'm stuck with no repair or replacement. If your device is over a year old, you are completely on your own. NOT GOOD, very disappointed In Fitbit.

[Ignatius713]

You must have had a relatively new unit.  Heaven help you if yours is even a little bit past the 365-day mark.  Because this scale is not even an attractive paperweight.

[Ignatius713]

Good luck with all of that.  If the "alcohol trick" doesn't work, heaven help you...unless you have a new unit.  Just throw the thing out (I did...lesson learned).

[Ignatius713]

I should have had you call for me!  I got no satisfaction whatsoever.  I feel duped.  Never again, Fitbit (and that goes for all of your products, in my book).  Never again.

[Ignatius713]

There is no solution, my friend.  Fitbit will stand fully behind its product...until it won't.  I, like you, have no recourse.  Lesson learned.  All I can at this point is to warn others to save their hard-earned money.

[Ignatius713]

Two months?  Congrats!  I am lucky to get one week.  I am through with this product.  Because I bought it 2 or 3 years ago, there is just nothing Fitbit can do to me.  But they are "terribly sorry."  So there's that.

[Ignatius713]

I am so sorry.  (But then again, so is Fitbit.  Just ask them.). I had the exact same experience as you.  Lesson learned!  (But an expensive one at that.). I followed your same path by warning Amazon customers about a poor-quality product that the manufacturer does not stand behind.

[Ignatius713]

I am in exactly the same boat as you.  You'd think a relatively new product subject only to occasional and normal use wouldn't break down...and if it did, that the manufacturer would stand behind it.  But it does, and they won't.  End of story.  I am sorry for your loss.

[Lambym]

I am having this same issue. I called customer support and they opened a case and told me to replace the double a batteries with triple a batteries and record how quickly they drained. I was very confused by that and even told him the batteries were too small and it wouldn’t turn on because they were moving around inside. Finally, it came back on and instead of just battery low, it gave me error message. Then I asked if it was because the aaa batteries weren’t meant for it and he goes “it doesn’t take aaa batteries?” He then put me on hold for 30 minutes. So I hung up and called back. The new person simply checked the warranty date and told me she couldn’t do anything because it’s out of warranty. I’m so disappointed with this company and customer service.

[Ignatius713]

Wow! Your experience sounds worse than mine. The only thing we can do at this point is to warn others, so I encourage you to post a one-star review on Amazon. I am sorry for what you’re going through. But, sadly, I’m not surprised.

[ppellegrin704]

That was one of the first things we tried. No avail.

Sadly the best they can do is offer the latest & greatest model or membership to ifit.  If I do not have a working scale, what good does a membership do, since the average goal is monitoring calorie intake and weight management by using a scale? I guess I would buy another scale from ifit, only to have that one break down in a year or two without any remedy options from the company.  How does that sound productive in any manner?

Moderator edit: merged reply

[HRiggle]

Horrible product, horrible customer service!! Had this same issue with my scale and Fitbit won’t do anything about it! I’m done buying Fitbit products. I’ve purchased 3 trackers including the New Ionic and this scale. You’ve lost a loyal customer over this Fitbit. 

[Ignatius713]

Thanks for letting me know. It was with great relish that I recently (and literally) “trashed” my FitBit scale. Found a nice, plain, digital scale on Amazon for $21. So much happier. Kind of amazed to this day that FitBit doesn’t seem to care about its customers.

[grebewatcher]

Similar issue -- except for mine, it seems as though what happens is that it continuously goes through setup until the batteries are drained.

[Ignatius713]

Sounds similar…with a common thread. FitBit doesn’t stand behind its products, except for the most technical and literal reading of its “warranty.” Which doesn’t make sense where ongoing (and changing) software is involved that can affect the hardware’s performance in unfortunate ways.

[Hatter222]

Hello, my Aria started having the battery issue about 3 months ago and its 4 years old. I do believe I have a fix as my Fitbit Aria scale is now back to normal. The first thing I did was delete it from my Fitbit account and then went thru adding it back to my account going thru the setup steps again as if it was new. It seemed to have updated it as it now asked for 3 intitals instead of 2 and now is working like new.

Good luck to you all

[JuanJoFitbit]

@Hatter222 It's great to see you in our Fitbit Community! I'm so glad to hear that your Aria scale is working properly now. Thank you for sharing the steps you followed. I'm pretty sure that this will help other users that experience the same issue.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Hatter222]

Your welcome... so far so good as my scale is operating normally again


Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

That's great news @Hatter222! Don't hesitate to get back if you see anything unusual and I'll be happy to assist you.