Aria battery issues

[pcooney001]

I'm having trouble with my Aria always showing a low battery signal.  I've replaced the batteries a couple of times and when I checked the power strip on the batteries themselves they show that they're at full.

The new batteries will provide power for a couple of days and then it will give me the no battery power error and the Aria won't power on. 

Has anyone else had problems with this?  I was hoping someone knew a fix so I wouldn't have to go through the trouble of getting it sent in.

Moderator edit: format

[Adionne]

Hi,

I am having the exact same problems. Did you get a fix?

Thanks

[kennymac44]

I am having the same issue, except the screen is only showing the battery empty signal and won't power up at all. I have changed the batteries repeatedly but it won't change the battery empty signal and won't power up. Can anyone help?

[RaffPost]

Scale continues to drain battery life despite several battery replacements. When I do replace batteries scale stays on for very long time - this may be why batteries are running out quickly.

UPDATE

I called in and spoke with customer support. They are sending me a new unit in the mail.

[JuanJoFitbit]

@pcooney001 @Adionne @kennymac44 Welcome to the Fitbit Community! It's great to have you here! The workaround that you did, which is changing the batteries is a great way to fix this issue. However, since it did not fix it for you, I recommend cleaning the contacts of your scale, where the batteries are placed with a cotton swab and a little bit of alcohol.

If this does not do the trick, I suggest you to do what my friend @RaffPost did. Contact our support team so they can investigate further and get you back on track accordingly.

Keep me posted on the outcome and I'll be around! 

[mauilover93]

I am having the same problem also.  I had to change the batteries when I took the unit out of the package and have had to change the batteries weekly since then (only a month).  I believe I have a defective unit.  I have another unit at my other home and it is working fine.

[JuanJoFitbit]

@mauilover93 Thanks for joining our Community! I'd like to know if you tried the workaround I recommended in my post above. Basically, you can try cleaning the contacts of your scale with a cotton swab and a little bit of alcohol. If the issue persists, I suggest you to contact our Customer Support team so they can assist you further.

Let me know how it goes my friend! 

[kennymac44]

Thanks for your suggestions and help 🙂 Delighted to say I contacted support and I received my new fitbit aria today as a replacement 🙂 First class as always!!

[JuanJoFitbit]

@kennymac44 I'm so glad to hear that you will receive a replacement Aria shortly. Thanks for keeping me posted.

I'd like to invite you to visit our "Discussions" board where you can meet people, share your experiences and create new topics.

Hope to see you in the Community more often my friend! 

[Ronin62]

After reading all the comments on this board, I decided to contact Customer Service. The rep was very polite and very helpful. He asked me to check one thing (battery contacts & springs). When I confirmed they were fine, he immediately took my information so that he could send me a replacement. It will take about 5 days, but based on what I've read, the replacement should do the trick. Kudos to Fitbit!

I had the exact same problem. I would get about 3-4 days out of each set of batteries. I finally contacted Customer Service, which was very responsive. They're sending me a replacement.

Moderator edit: merged reply

[JuanJoFitbit]

@Ronin62 It's great to see you in the Community! I'm very glad to hear that your case is already being handled and you are going to receive a replacement Aria scale.

I'd like to invite you to visit our "Discussions" board as recommended in my previous post, where you can share your experiences, meet people and more.

Let me know if you need more help my friend! 

[CPMammen]

While my battery life was better earlier, though not that good even then, now it is very bad. The last time i changed the batteries i used the scale about 5 times and didnt use for 23 days. The batteries were completely dead when i tried after this. Hence, the brand new batteries had a life of only 5 weighings. 

I wonder if this is a manufacturing/ design defect as it appears that many users have this problem. What is the solution other than scrapping the Aria and buying another weighing scale? My scale is past the warranty period. 

What is the solution?

[Lupla]

Hi,

no solution for CPMammen?

I have exactly the same problem.

Greetings from Germany

Bastian

[JuanJoFitbit]

@CPMammen Thanks for joining us in this thread! and best regards to Germany @Lupla! So sorry to hear that the batteries you have placed in your Aria scales have not lasted as long as they should. Please try cleaning the contacts of the scale, where the batteries are placed with a cotton swab and a little bit of alcohol. After this, place the batteries back in and test the batteries behavior the next 48 hours.

Keep me updated my friends! 

[CPMammen]

The next set of batteries seems to be holding on. Surprised why Fitbit
can’t find out the reason and solution.

[JuanJoFitbit]

@CPMammen I'm glad to hear that the set or batteries are working properly so far. Thanks for keeping me updated.

Please keep an eye on the batteries' behavior and let me know if the issue happens again. I really appreciate your patience and feedback about this.

Catch ya later my friend! 

[CPMammen]

Unfortunately, just a day after I posted my last comment the weighing scale
shows battery dead icon. This time the batteries lasted for around 2
months. That’s not enough life.

[JuanJoFitbit]

@CPMammen So sorry to hear that your Aria scale is still experiencing issues with the batteries. I have forwarded your case to our Support team and they'll be happy to assist you further and provide a solution. You should receive an email from them soon.

Let me know if more questions arise my friend! 

[ocmhoribe]

I'm experiencing the same issue; batteries need to be replaced continuously. Is it a faulty scale?

[JuanJoFitbit]

@ocmhoribe Thanks for participating in our Fitbit Community! Have you tried cleaning the contacts? If not, please take out the batteries, clean the contacts of the scale with alcohol and a cotton swab. This will remove dust and test the batteries' lifespan.

I'll be around if more help is needed my friend!