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Aria broken footmount

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‎03-20-2019 17:48 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎03-20-2019 17:48 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

How can I get a replacement foot mount for my Aria.  My wife tripped on the scale and it launched into our tub.  After taking the back off, I see the white plastic mount that supports the rubber pressure foot is cracked.  

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‎03-21-2019 04:40

‎03-21-2019 04:40

@SteveinLO Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale has a plastic mount broken.

 

Due to this, let me go ahead and forward your case to our Support team so they can review it and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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