help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria can't finish the setup process

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2019 05:30 - last edited on ‎05-13-2021 07:15 by Fitbit Moderator

‎09-30-2019 05:30 - last edited on ‎05-13-2021 07:15 by Fitbit Moderator

I've seen a lot of threads about Aria having trouble connecting to the WiFi but I'm stuck at the step prior to this. I used to have my Aria setup 2 years ago with an old WiFi network and am I now trying to reconnect Aria to my new network.

 

I can't get past the screen from the scale setup (https://www.fitbit.com/scale/setup) that tells you to change your computers WiFi network to the Aria network and then click the "I'm connected" button. Once I swap to that network and click the button, I'm immediately just taken to a page that cannot open ("No internet" error) in Chrome and Firefox.

 

Any ideas?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎09-30-2019 15:01

‎09-30-2019 15:01

Hi! I just spend 1.5 hours with a very patient tech support person.

I, too, have an Aria I was given over 5years ago & my internet provider enticed me into an upgrade for faster internet.

Turns out the Aria scale works on an 8011.2B (not sure if I have the numbers correct!) network and the faster internet runs on an A, G or N instead of a B. 

So - to make a long story short. Faster internet = unusable Aria. It served me well over the past 5 years so I am satisfied with the answer. 

 

Best Answer
0 Votes

‎10-04-2019 01:23

In response to FitAnna13

‎10-04-2019 01:23

I've read a lot about that but I'm not even at that step yet. I can't connect to the Aria's own WiFi network to tell it to connect to mine haha.

Best Answer