help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria can’t setup after reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2019 05:52 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎04-26-2019 05:52 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

Hi guys,

I have been using my Aria 1 for more two years but now I changed WiFi device and couldn’t connect so I made a reset to solve it but totally couldn’t not make the setup now , any advice please ?

 

thanks 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-29-2019 08:52

‎04-29-2019 08:52

I suspect that your new router does not meet the requirements that existed 4 years ago. Sadly, there is nothing that you can do to change that. Fitbit can't anticipate new technology years ahead and build that into their product when it didn't exist at the time. These are the router requirements:

 

 Wireless 802.11b standard
 WEP / WPA / WPA2 personal security
 Automatic (DHCP) IP setup (static IP configuration not supported)

 

Also, it does not support 5GHz bands. 

Best Answer

‎04-29-2019 13:37

In response to SunsetRunner

‎04-29-2019 13:37

I don’t know why Fitbit couldn’t make a firmware update solution for it as most electronics problem are solved by that but anyhow thanks so much for your reply !

Best Answer
0 Votes