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Aria scale will not connect to WiFi

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‎11-26-2019 06:20 - last edited on ‎05-08-2021 13:40 by Fitbit Moderator

‎11-26-2019 06:20 - last edited on ‎05-08-2021 13:40 by Fitbit Moderator

We have Aria 1 scale and up until 2 weeks ago, worked/synced etc. with no issues. Changed the batteries (our initials and everything worked, but wouldn't sync to accounts) placed scale in setup mode and now scale will not connect to wifi. Keep getting Wifi Err - have made multiple calls to fitbit and our internet provider. Our router is at a 2.4GHz and Protocol is 802.11b, so there is NO reason why this scale isn't working. As of last night I was told by Fitbit customer service, that they have no further suggestions, my warranty is out and moreless I will need to purchase a new Aria 2..........NOT HAPPY

I've been reading these forums looking for suggestions and there was a part that talked about IP address, but I have no idea what any of that means or how to do it.

 

 

Moderator edit: format

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‎12-02-2019 12:03

‎12-02-2019 12:03

Hello and welcome @Cblum 

I’m sorry to see you’re having difficulty connecting your Aria 1. I hope I can help in some way. View this help article that covers error messages and possible reasons why they may occur: https://help.fitbit.com/articles/en_US/Help_article/1489

Also this help article might be helpful in getting your Aria Scale to connect: https://help.fitbit.com/articles/en_US/Help_article/1158

 

😃 I hope these help articles provide you with a resolution 

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