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Aria screen doesn't light up

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So like the title says the screen on my aria scale doesn't light up and stays blank when ever we step on it. It still syncs and sends the info to my phone. 

I've tried removing the batteries and restarting it but it hasn't helped. 

I'm just hoping someone has any other suggestions to get it to work since there are others in my house who dont have an account and just use it as a regular scale.

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