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Aria syncing issue

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‎08-24-2021 06:59 - last edited on ‎09-01-2021 06:10 by Fitbit Moderator

‎08-24-2021 06:59 - last edited on ‎09-01-2021 06:10 by Fitbit Moderator

My Aria last synced in April. I know how to synce my Versa 2 but not the scale.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-24-2021 08:35

‎08-24-2021 08:35

Have you updated or replaced your wi-fi router?  If so, it might not still be compatible with the original Aria scale.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-25-2021 05:49

In response to JohnnyRow

‎08-25-2021 05:49

Yes I moved.

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‎08-25-2021 08:15

In response to CRJ68

‎08-25-2021 08:15

The wifi standards have changed since the original Aria came out.  I have seen that causing some to not be compatible with newer routers.  I cannot be sure, but I suspect that is what happened with yours, especially if it stopped syncing right after your move.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-31-2021 04:25

In response to JohnnyRow

‎08-31-2021 04:25

Thanks for your email. I will just enter it myself.

Cyndi
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