help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't sync my Aria to new wifi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2021 10:48 - last edited on ‎03-22-2021 05:18 by Fitbit Moderator

‎03-11-2021 10:48 - last edited on ‎03-22-2021 05:18 by Fitbit Moderator

We have had to change our wifi details, even though the router is the same (long story!!). I have tried to reconnect my aria, but the 'setup active' message does not appear after removing and replacing the battery.  I get a message saying it is using the old wifi, and to tap to change.  I tap and nothing happens and then the scales switch themselves off.  I have tried several times over a number of days and always the same.

 

 

Moderator edit: updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-14-2021 09:34

‎03-14-2021 09:34

When will Fitbit fix the wifi Aria2 connection issue with different routers? From others comments it looks like it only works with old 802.11b protocol.

Best Answer
0 Votes