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Cannot connect Aria to WiFi

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‎08-09-2020 19:38 - last edited on ‎04-20-2021 06:21 by Fitbit Moderator

‎08-09-2020 19:38 - last edited on ‎04-20-2021 06:21 by Fitbit Moderator

I recently change from routers to a Pod Mesh Plume.  I have tried to add my Aria scale to my wifi with no success.  I read to delete the user and I did so.  Again I attempted to get the scale on the wifi with no success.  What should I do next?  Do I need to buy the latest version of the Aria scale?  Is there another way to reset the scale that I'm missing?  HELP, longtime Fitbit user.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-13-2020 09:19

‎08-13-2020 09:19

Networking Requirements
Aria 2 connects directly to your home’s Wi-Fi network and supports the following
network configurations:
• Wireless 802.11b/g/n, 2.4 GHz standard
• WEP / WPA / WPA2 personal security
• Automatic (DHCP) IP setup (static IP configuration not supported)
Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale
data to your Fitbit account.

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‎08-13-2020 17:45

In response to SunsetRunner

‎08-13-2020 17:45

The scale I currently have it the Aria not the Aria 2 )-:  

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‎08-17-2020 01:25

In response to mrglock

‎08-17-2020 01:25

There are loads of users complaining they can no longer connect to a wifi, even though they have the required protocols setup. I've given up and have moved back to Withings, others are moving to cheaper bluetooth scales that link to fitbit like the Eufy Lite. Aria is pretty much a doorstop now if you want it to link to anything. Pretty bad service from support as well

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