08-04-2019
06:59
- last edited on
09-10-2019
14:53
by
MatthewFitbit
08-04-2019
06:59
- last edited on
09-10-2019
14:53
by
MatthewFitbit
I made a switch from AT&T Internet ISP to AT&T Uverse fiber optic which required a change in routers. Since this change, I have been unable to sync the Aria with this router. I get all the way thru the setup process to get a network connection error at the final step. I have read that if you have a router password that uses special characters in addition to letters and numbers that the Aria will not recognize them. How ridiculous if this is true! Any suggestions? Also, with FitBit's abandonment of the FitBit One, and the move away from clip-on trackers in general (Yes I am aware that the Inspire has a clip but it doesn't have the features that the One has), I am about through with FitBit!
08-04-2019 11:14
08-04-2019 11:14
Yes, this is true. You have never been able to use a password with special characters with the Aria. Does your new router meet the required specifications?
Networking Requirements
The Fitbit Aria connects directly to your home’s wireless network and supports the
following network configurations:
Wireless 802.11b standard
WEP / WPA / WPA2 personal security
Automatic (DHCP) IP setup (static IP configuration not supported)
Aria requires an 802.11b-compatible network to connect and sync your scale data to
your Fitbit dashboard.
08-04-2019 14:44
08-04-2019 14:44
08-08-2019 04:22
08-08-2019 04:22
Yes, my AT&T Uverse router meets all the specs. It connects with my TV's (Sonys and Samsungs), BluRay players, home security system, indoor and outdoor cameras, cell phones (both Apple and Android), etc. All without a single issue. But, not this worthless Aria scale! Every other manufacturer can figure this out. Why not FitBit?
08-11-2019 06:05
08-11-2019 06:05
My Fitbit app updated August 8. All of my data synced. We got a new router on the 9th. I cannot connect my scale to connect to my new network. My scale will not get to the “setup active” step. I tried to reset it also. It takes me to the updated Fitbit app which does not provide any help. I watched a video that suggested pressing your palms down on the front right corners of the scale. That did not work for me either. Please advise
08-11-2019 06:57
08-11-2019 06:57
08-11-2019 08:00
08-11-2019 08:00
I took a battery out of the scale. Waited at least 10 seconds and put
the battery back in. I turned the scales upright and pressed down on the two rear corners of the scale. It showed two feet getting on the scale but not "setup active" mode. Yesterday I hit the reset button. Please advise.
08-11-2019 08:47
08-11-2019 08:47
I went back and tried it on the Fitbit app. I was able to get it to work. Thank you for your guidance.
01-06-2021 22:57
01-06-2021 22:57
The problem isn't the special characters in the password. I had the scale at my boyfriend house and the scale worked with his wifi password which had a combo of upper and lower case letters, a #, and 2 numbers. I moved my scale to my house and tried connecting with AT&T fiber wifi and it will not connect but the wifi password is exactly the same as my boyfriends soooo it is the fiber network that is the issue. I have a first gen Aria.
01-07-2021 04:44
01-07-2021 04:44
01-07-2021 04:48
01-07-2021 04:48
It doesn't seem to be a Uverse issue as the NO SYNC is happening to a lot of folks since yesterday.