Guest weight

[Harry109]

Hello.    I keep getting guest as a weight.   I have followed the support info, taken the battery out and weighed 5 times but no joy.  Any tips would be much appreciated.    Thank you.  

[ladyascension]

Same here.  Removed it from my profile and re-paired it twice. Still only shows GUEST. Doesn’t give the option to choose my character or anything. 

[Harry109]

I called Fitbit and they sent me an e mail if things to try.  All sorted 


Sent from Sky Yahoo Mail for iPhone

[Cahef]

I'm having the same problem. Can I ask what they suggested to do?

[JohnnytheY]

Hi, I have had an Aria 2 for years, and recently upgraded to a Charge 6.

i am having the same problems many have described.  Despite my recent weigh in being less than a kilo different from my last weigh in 2 weeks ago, the scale now only recognises me as a guest.  For reasons that can only relate to the sadism of some Google coder, the scale no longer logs guests and so I cannot pull up my weigh in despite a successful sync and re-register the weigh in to me, and that means I can only register my weight manually.

Why on Earth would Google make this change?  The scale worked perfectly for many years.

i would like someone from Google/Fitbit to respond to the community with a fix that works, or a timeline for a software update that will sort this problem.

Otherwise, I’m sure I’m not the only Fitbit user who will move to the competition.

[LZeeW]

Hello @JohnnytheY and welcome to the Community.  It's my understanding that Fitbit/Google removed the guest weights over privacy complaints.  Fitbit claimed that weights are private when they weren't.  My Aria 2 will make me a guest for no apparent reason, too.  My husband never has this problem.  This workaround works for me.

• Step on the scale wearing socks
• I see a head with a question mark in, then I step off
• I see my icon with an option to tap on the right top area of the scale if it is correct and the left if not
• I tap on the right
• I take the socks off and repeat
• Once more for good measure and I have been good to go until it acts up again

Yes, I will move to a different brand when this workaround stops working.

[Vb_bn]

Tried this but it doesn't work.