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Problem syncing AT&T WiFi

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‎02-06-2019 06:09 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-06-2019 06:09 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I am having problems reestablishing wifi with AT&T internet after receiving a new router.  My Aria was working previously.  Now, it either gives me an ERR or No Sync.  I have changed my password without Special characters and changed mode to 802.11b.  I am getting frustrated with this Aria. -and don’t want to purchase the Aria 2.

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‎02-07-2019 03:33

‎02-07-2019 03:33

@LoveSquats Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your AT&T router, even though it's running the correct settings. I would just like you to check one more detail. Please make sure that the bandwidth that your router is running is 2.4GHz. If so, let me know and I'll be happy to assist you accordingly.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-07-2019 06:34

In response to JuanJoFitbit

‎02-07-2019 06:34

Yes, my router is set at 2.4 Ghz. I have tried multiple times and it saves, join, link but then says “ No Sync”.

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‎02-09-2019 06:17

In response to LoveSquats

‎02-09-2019 06:17

@LoveSquats Thank you for getting back and providing the details requested previously. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

 

You'll receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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