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Reassigning Aria Weights

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‎11-29-2023 07:05

‎11-29-2023 07:05

I have an Aria, not an Aria 2. I used to be able to see the weights in the website and assign them, or reassign them when they get mis-attributed. But, now I Can't find it anywhere on the site. All the instructions say go to settign and click on the Aria, but that's only showing me the people, not the weights. My wife and I are close in weight and it's constantly getting confused between the two of us.

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28 REPLIES 28

‎12-01-2023 10:24

‎12-01-2023 10:24

I'm strugling with a similar issue. 4 members of the family. My youngest one is recognize as as GUEST and there is no way to re-assign the GUEST measurement to him anymore. 
The GUEST measurement doesn't appear in the recent measurements in the APP and website doesn't have the MEASURAMENTS TAB anymore.

The guest measurement doesn't show on any of the 4 apps (one for each user)

Very frustrating. looks like you will be able to keep using your scale until the day it's recognize you as a GUEST... after that... you won't be able to track your weitght automaticaly. 

Very disapointed with this.

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‎12-02-2023 05:50 - edited ‎12-02-2023 05:50

‎12-02-2023 05:50 - edited ‎12-02-2023 05:50

Same issue here.

Best Answer

‎12-02-2023 15:28

In response to Bonacordi

‎12-02-2023 15:28

I'm having an original Aria scale with the same issue.

While searching the internet for a solution I came upon a post in Reddit stating that the Aria is no longer supported - Wifi sync dysabled

So essentially it is reduced to a dumb scale

Best Answer

‎12-02-2023 15:44

In response to SaPhi

‎12-02-2023 15:44

It still logs my weight in the app, but I used to be able to go into the website and re assign the weights if it got the assignment wrong. 

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‎12-02-2023 16:33

In response to SaPhi

‎12-02-2023 16:33

I still can sync my measurements with the app... The wi-fi sync is still working.

My issue is that my kid lost/gain +8lbs (he took almost a year between to weight himself). That said the scale will reconize his measurement as GUEST.

In the past... the MEASUREMENT TAB exist in the website... and we could reasign the GUEST measurement to an ALREADY EXSITING user. And from there, while the user stay within the 8lbs gap between measurements it would be possible to be reconized by the scale. 
Now... the GUEST measurements go to a black hole and there is no way to assign GUEST measurements to someone.

Best Answer

‎12-02-2023 16:34

In response to charles92027

‎12-02-2023 16:34

Yeah... that TAB doesn't exist in the website anymore... and the app doesn't show the GUEST measurements as the support mentioned. 
that said... It's very frustrating...

Best Answer

‎12-02-2023 16:36

In response to Bonacordi

‎12-02-2023 16:36

I'm in a extensive mail trail with Fitbit support. Looks like it's hard for them to understand my issue. Until now I wasn't able to get assertive instructions to re-assign the GUEST weight to an already existing user.

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‎12-03-2023 04:39

In response to Bonacordi

‎12-03-2023 04:39

I bet you the new support was hired before Aria and that's why they can't understand you. I'm getting frustrated with fitbit, it's like Google doesn't even care. I am pretty close to dumping the Aria and getting a Withings. 

Please post if you find a resolution for this. 

Best Answer

‎12-03-2023 06:42

In response to simmisoo

‎12-03-2023 06:42

I will persue this... something that I more than frustrated is commited... 🙂 I will dig this until I'm able to re-assign my GUEST weight to my son's account.

Best Answer

‎12-06-2023 01:23

In response to Bonacordi

‎12-06-2023 01:23

So.. that's it... 

This is the last email that I've got from support. Take your own conclusions.

----------------

Thank you for following the instructions provided and the screenshots attached to your email. 

Thanks for letting us know about this issue. We'd like to mention that our intentions weren't that you feel that way. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

If you have any other questions about your Fitbit device or services, visit help.fitbit.com

-----------------

They could write. Get over it. Forget about it. Ain't gonna happen... would be more clear than this "we care about you, sorry, but no... ain't work!"

Best Answer

‎12-07-2023 15:01

In response to Bonacordi

‎12-07-2023 15:01

Another one... from support!

 

Thank you for getting back in touch with us and for the extra steps you did trying to fix this issue. 

We'd like to let you know that our support team and engineers are working on design a fix to this issue. 

Please note that we will be unable to provide you with an estimated time frame of when the fix will be applied ​and we don't want to set false expectations.

Best Answer

‎12-13-2023 08:11

In response to Bonacordi

‎12-13-2023 08:11

This is a workaround and not a fix, but when I got recognized as a guest after a 10lb weight gain, I got on the scale with one foot on the floor to take off some of my weight so the scale would recognize me. Then I stood with my full weight and it registered correctly. Again, not ideal, but if your scale is working otherwise and you don't want to replace it yet, this might work for your son.

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0 Votes

‎12-14-2023 13:52

In response to jillbuk

‎12-14-2023 13:52

I will give a try! I let you know.. Thanks for the hint!!!

 

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0 Votes

‎12-21-2023 19:39

‎12-21-2023 19:39

Same issue with no fix in sight

Best Answer

‎12-22-2023 17:44

In response to eldonfields

‎12-22-2023 17:44

Same here 

Best Answer

‎12-23-2023 22:12

‎12-23-2023 22:12

Add us to the growing list of folks experiencing t is issue. Sounds like a poorly thought-out code change that seriously broke some key functionality.

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‎12-24-2023 01:20

In response to KimmV

‎12-24-2023 01:20

According them the measure tab is gone due a privacy concerns. That happen after google aquired Fitbit.
But yeah... they mess up big time with this one... and I was wondering... 

With this issue... is there any way for NEW scales to assing NEW users? I can't see a way to assign GUEST to a user anymore.

Best Answer

‎12-26-2023 08:57 - edited ‎12-26-2023 12:52

In response to Bonacordi

‎12-26-2023 08:57 - edited ‎12-26-2023 12:52

@Bonacordi wrote:

Another one... from support!

 

Thank you for getting back in touch with us and for the extra steps you did trying to fix this issue. 

We'd like to let you know that our support team and engineers are working on design a fix to this issue. 

Please note that we will be unable to provide you with an estimated time frame of when the fix will be applied ​and we don't want to set false expectations.

So far they've been working on this fix since May 2023. Here's the main thread for it:https://community.fitbit.com/t5/Aria-Scales/Aria-2-won-t-register-guest-weight/td-p/5389465

The main workaround seems to be to log into your Fitbit account and manually enter your weighings. Eventually it should start recognising you again, but people have had varying success. It worked for me.

For a long time the moderators here were merging new threads about that topic into the main thread, but seem to have given up.

Best Answer

‎12-26-2023 12:34

‎12-26-2023 12:34

I put in a support request 5 months ago asking them to resolve this but they have done nothing to fix it. I also remember when using the scale if it wasn’t sure who it was it would flash and you could tap on it to change the user. Not sure when or why that feature was removed. 

Best Answer