08-11-2023 14:18
08-11-2023 14:18
Yesterday, my scales didn’t recognize me and said guest during the weigh in. In went into the app - recent weigh ins, and changed it to me. Today, the scales didn’t recognize me again. I went into recent weigh ins, but this time, there was no guest weight registered. So, I tried three more times and got nothing.
I’ve removed the scales from my app and readded them (twice); logged out of the app and back in (6 times); done a hard reset of my device (3 times), and then tried adding the scales again (twice). Tried removing the batteries again, and then stepping on 5 times again. I then got on to my Fitbit account via the web browser, hit the settings cog, gone into my Aria 2 to look for recent weigh ins and possibly change it to me there. However, I can’t find any data about weigh ins on the website.
Ca the suport help me, please? Do I need change the my fitit?
08-13-2023 10:49
08-13-2023 10:49
Hello & welcome @denise0203
I moved your post to the Aria scales product forum. Hopefully, someone here will be able to help you soon.
Rieko | N California USA MBG PE