Water damaged Aria 2

[evemayam]

Guys, I recently had a minor link in my bathroom sink and some water got onto my Aria 2.

Initially it lit up (but display was faded) and now it wont turn on at all and there's condensation on the screen. Eek have I completely buggered it or can I still hold out hope?

Keen to hear from anyone who's experienced something similar and whether there are any tips or tricks to try to fix it.

Thanks heaps!

Moderator edit: format

[Northern-Light]

You would think with a scale being in the wet environment of a bath room that it would be able to handle it, but sounds like that's not the case. I've heard of cell phones being dried out with dry rice: https://www.popularmechanics.com/technology/gadgets/how-to/a3419/dry-out-your-cell-phone/ I've never tried or need to try the idea though. Good luck

[JuanJoFitbit]

@evemayam welcome to our Fitbit Community! I totally understand how frustrating this is for you since your Aria 2 shows condensation on the screen due to water contact.

You can go ahead and try the workaround that shared @Northern-Light. Also, take out the batteries and clean the batteries' compartment and contacts with a cotton swab to dry it out. Finally, try a new set of batteries and see if your Aria 2 gets back to life.

Keep me posted on the outcome! 

[couldbe]

i have a water and aria problem too.  i used your suggestion to dry the compartment and contacts.  the aria now lights up and says "hi!  sensing, sensing, sensing".  every once in a while i see "step..." and then more sensing.  i have stayed on the scale a good time.  have i given up too soon?  is there something wrong?   i wonder whether i need to start all over as though it is a new scale.  it has been a long time between the water event and my trying to bring it back to life.  

also, i removed the fitbit software from my desktop computer while the aria wasn't working.  the software kept opening when i booted up and i couldn't get rid of it.  

if i do need to start over, how?  it has been a long time since i bought the aria and i don't remember start-up.  

thank you.  i hope something works because i so like not having to write down my weight history with this scale.  

[JuanJoFitbit]

@couldbe Thank you for joining us in this thread. Regarding the water damage that your scale experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[couldbe]

thank you.  

[JuanJoFitbit]

@couldbe You are very welcome!

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀