5 Fitbit's and Done

[SunsetRunner]

I had a broken Blaze and called customer support last year and they sent me a one time replacement. I used the broken one until all features would no longer work.

Today, after setting up my replacement Blaze, I found that  the buttons did not work. I called Customer Support to find out that because I did not set it up immediately after it was sent to me, they will not replace the defective one they sent me. Being a good customer was a penalty! I will never own another Fitbit again!

[WendyB]

Warranty is here. Everything has them and they are all the same be it a device or a refrigerator

https://www.fitbit.com/legal/returns-and-warranty

[SunsetRunner]

I understand a warranty but when you send a defective product to me, defective straight from the packaging, then you should stand by your product and do something about it.A warranty should start from the time the product begins working. This came to me defective.  I can see other Fitbit users with the same issue- brand new Fitbit and button issues. 

Moderator edit: Word choice

[MarkMM]

Funny story. Can't say I blame Fitbit. I'd be mad at myself for not trying it sooner.

[SunsetRunner]

A brand new straight out the packaging defective product is a defective product. I shouldn't have to try it sooner. It is too bad you think it is funny that a brand new product doesn't work and the company doesn't stand by it. Go look at the rest of this community to see MANY people with the same issue, with a brand new Fitbit.